When available, exchanges for eligible tickets can be done online through your new NAC Account, by email, or in person at the Box Office. Please check Box Office hours before visiting.
You may also have the option to donate the value of your exchanged tickets to the NAC Foundation.
Exchanges of eligible tickets – including selecting a new performance date, choosing different seats, or switching to a different show – can now be done online through your NAC Account.
For tickets to events taking place before September 1, 2023, please contact the Box Office.
If you have printed tickets that are eligible for exchange, write VOID on the tickets you wish to exchange. Include a scan or clear photo with your exchange email.
If you are unable to send a photo of your voided printed tickets, indicate the details of your event and the seats you want to exchange in your email.
Include the following in your exchange email:
Send your exchange email to email@example.com.
We will cancel your original tickets and contact you to confirm the exchange has been completed. Your new tickets will be delivered to you via email.
If you have printed tickets that are eligible for exchange, please bring your tickets and valid ID to the Box Office. Please check Box Office hours before visiting.
Can I exchange tickets I purchased on Ticketmaster?
Exchanges for eligible tickets purchased on Ticketmaster can be done by email, over the phone, or in person at the NAC Box Office. Please check Box Office hours before visiting.
In some cases, you may be able to exchange or upgrade your tickets online through Ticketmaster. Learn more about whether you can exchange or upgrade your tickets on Ticketmaster.Was this information helpful?