Street closures around the NAC during Ottawa Race Weekend

Accessibility Plan 2022-2025

Message from the National Arts Centre

The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC is located in the National Capital Region on the unceded territory of the Algonquin Anishinabeg Nation. We present, create, produce, and co-produce performing arts programming, with a focus on nurturing the next generation of audiences and artists from across Canada.

As described in our National Arts Centre 2020-2023 strategic plan, the NAC is committed to shaping a more diverse, equitable, and inclusive future for the performing arts in Canada. We are proud of our commitment to delivering an exceptional experience for all. This includes our visitors, performers, employees, and our partners and communities.

We are also proud of our commitment to improving accessibility and inclusion by identifying, removing, and preventing barriers for persons with disabilities. To ensure that everyone can fully participate in society, all organizations must work together to make accessibility happen.

As part of our commitment to meeting our requirements under the Accessible Canada Act (ACA) and as part of our goal to increase accessibility in our organization, we have prepared this Accessibility Plan. This Plan will serve as a roadmap for employees, performers, volunteers, and others to help the NAC continue to work towards becoming a more diverse and inclusive organization.

This Accessibility Plan has been reviewed by the NAC Accessibility Advisory Committee, which includes representatives from over twenty NAC departments and teams. At each stage of development and review of the Plan, we actively engaged participation from those with lived experience as persons with disabilities. We value the collaboration and input of members of the disability community, including patrons, volunteers, performers, and community members. The NAC senior management team is responsible for approving the final Plan.

We commit to reviewing the NAC Accessibility Plan annually, to providing progress reports as required by the ACA, and to updating the Plan a minimum of every three years. We will use the Plan as a resource to help us comply with accessibility and human rights legislation and help us meet our own accessibility commitments and goals. 

Christopher Deacon
President and CEO
National Arts Centre


As part of our commitment to meeting our requirements under the Accessible Canada Act (ACA) and as part of our goal to increase accessibility at the National Arts Centre (NAC), the NAC consulted with employees, patrons, and other stakeholders to prepare this Accessibility Plan. Consultation for the initial plan included persons with disabilities, as will consultation for future progress reports and plan updates.

This Accessibility Plan and additional information about NAC accessibility services are available online at

Contact the NAC at:

Street Address

1 Elgin Street, at Confederation Square

Ottawa Ontario

Mailing Address

P.O. Box 1534, Stn B

Ottawa, ON K1P 5W1

Email and Phone


National Arts Centre Statement of Commitment to Accessibility

Engaging people in the performing arts is our passion. As Canada’s home for the performing arts, we make space for a diversity of voices, perspectives and lived experiences both on the national stage and within all the circles of people we touch, including audiences, artists, arts workers, and volunteers. The National Arts Centre is committed to providing a safe, dignified, and welcoming environment for everyone. We believe in integration, equality of opportunity, independent access, and participation for persons with disabilities. We will ensure compliance with all applicable accessibility legislation by identifying, preventing, and removing barriers to accessibility. We are committed to meeting the needs of persons with disabilities in a timely manner.

Executive Summary

The National Arts Centre (NAC) recognizes and supports the principles set out in the Accessible Canada Act (ACA) and its obligations under this legislation. In September 2021, the NAC engaged AIM for Inclusion as consultants to review its current ACA compliance status. Part of this work included raising awareness about ACA compliance requirements and accessibility best practices for NAC Accessibility Advisory Committee members, employees, and volunteers.

The purpose of the ACA is to ensure that persons with disabilities have fair and equitable access to programs and services and to improve opportunities for people with disabilities. The goal of the ACA is to identify, remove, and prevent barriers to accessibility in federally regulated organizations by 2040.

With this purpose and goal in mind, the NAC recognizes that it is essential to go beyond compliance and work towards developing services, programs, and activities that are inclusive for all.

An informal gap analysis review, including a review of accessibility-related NAC policy and procedures and stakeholder interviews, confirmed that the National Arts Centre is committed to working towards a more accessible and inclusive organization.

NAC Accessibility Policy

The National Arts Centre provides details about our accessibility policies and procedures, as well as accessible services and facilities available at the NAC, on our Accessibility page The Accessibility page includes a link to our Accessibility Policy, which describes information related to NAC policies regarding service animals, support persons, assistive devices, and how to provide accessibility feedback and accommodation requests. For details, please go to or contact us at for a copy of our Accessibility Policy in alternate formats, available upon request.

Contact Us

National Arts Centre

Accessibility Policies, Plans, and Procedures at the National Arts Centre

The National Arts Centre Accessibility Plan, the NAC Accessibility Policy, and our Accessibility Feedback form are available on our website at

For more information on National Arts Centre accessibility services or to request any of these documents in an alternate format, email us at The NAC will make every effort to provide these documents in an alternate format, upon request.

Alternate print, large print, plain text, and electronic formats for most documents can be provided within 15 days of a request. Requests for braille or audio format for content may require longer to arrange, however information will be provided in as timely a manner as possible.

Accessibility Achievements

The National Arts Centre is committed to meeting all applicable ACA compliance requirements and deadlines. This includes developing public accessibility policies and procedures related to customer service, developing, and posting this Accessibility Plan, and providing progress reports by applicable deadlines.

Accessible Canada Act Deliverables

The NAC has developed and delivered the following ACA requirements:

  • Accessibility Policy
    • An NAC Accessibility Policy that includes a clear statement of commitment and description of accessible services, as well as contact information for queries and accommodation requests, is available to the public on the NAC website and upon request.
  • Accessibility Feedback
    • An accessibility feedback form and process for NAC-wide use has been developed and is available to the public on the NAC website and upon request.
    • NAC Visitor Experience employees and volunteers have been trained on the procedure for receiving, responding to, and tracking feedback to ensure ongoing improvement of accessible and inclusive services.
    • Outreach to NAC contacts with lived experience as part of the Deaf, disabled, and neurodiverse communities is ongoing.
    • Outreach to the broader community and invitations for feedback will be sought when updating NAC accessibility plans and progress reports.
  • Emergency information
    • Accessible emergency and safety information for artists and employees has been developed and is available upon request.
  • Training
    • Customer service training incorporating accessibility and accommodation information, including training on NAC assistive devices, has been provided to Visitor Experience employees and volunteers.
    • The NAC Volunteer Manual and Ushers’ Manual have been revised to incorporate updated accessibility policies and procedures, best practices, and plain language. These documents are available in accessible format.
  • Information and communication
    • The NAC continues to work towards ensuring that its website and its information services and content are accessible. This includes box office and ticket purchase procedures, phone support, and accessible marketing material.
    • Accessible information and communication also include provision of public information in alternate formats upon request.
    • Accessibility will be considered if purchasing information kiosks.
  • Employment
    • NAC employment practices have been reviewed for accessibility and inclusion. Policies and procedures have been updated to ensure accessible recruitment, hiring, retention, employee development, and accommodation request procedures.
  • Facilities
    • A facility-wide universal design accessibility audit was completed in 2022 by an independent third-party accessibility organization, including individuals with lived experience. The report includes a detailed listing of all accessibility deficiencies related to building code and related accessibility standards and legislation.
    • The report also includes recommendations for improvements beyond compliance, related to best practices and industry standards.
    • The NAC plans to use the audit report to help build a roadmap to become a barrier-free facility by 2040.
    • An NAC wayfinding project is also in progress (2022-23) to establish goals for addressing the most undersigned areas of the facility.
  • Transportation
    • While the NAC does not own or manage any public transportation services, it is committed to ensuring that any transportation it provides directly or indirectly will be accessible, upon request.

Goals and Measures to Identify, Remove, and Prevent Barriers

Those responsible for accessibility actions and initiatives within the National Arts Centre use various measures to identify, remove, and prevent accessibility barriers and to determine accessibility goals for inclusion in this Accessibility Plan.

Identifying Barriers

To meet or exceed ACA compliance requirements, the National Arts Centre is committed to working with its Accessibility Advisory Committee members to respond to employee, volunteer, patron, and community feedback in identifying priorities to increase accessibility and inclusion. The NAC ensures that its efforts related to consultation and to preparation of this Accessibility Plan include persons with disabilities regarding input and review.

Removing and Preventing Barriers

It is the goal of the National Arts Centre to meet the requirements of the ACA and its Regulations, while working towards incorporating best practices.

The NAC Advisory Committee and NAC management and staff, in consultation with patrons and community members who identify as Deaf, disabled, or neurodiverse, have identified the following accessibility goals for inclusion in this Accessibility Plan. NAC stakeholders and consultation participants identified existing accessibility barriers and offered recommendations on how to remove and prevent barriers.

Key NAC contacts, identified as Action Owners in the tables below, are responsible for ensuring that both ACA compliance requirements and NAC-identified accessibility goals and initiatives are carried out as per legislative and NAC-identified deadlines.


The National Arts Centre is committed to providing fair and accessible employment opportunities at all stages of the employment cycle. This includes ensuring accessible recruitment and selection processes, creating individualized workplace emergency response plans, and providing formal written accommodation and return to work plans. The NAC is also committed to informing all employees of policies and procedures that support employees with disabilities.

Accessibility Goal Action Owner Target Completion Date
Review job descriptions prior to posting to ensure requirements are accurate and potential accessibility barriers are removed where possible. Human Resources Ongoing, with annual reviews
Include accommodation request information and commitment to accessibility in job applications, when scheduling interviews, and at all stages during the recruitment process. Human Resources Ongoing, required
Increase outreach and collaboration with disability organizations, recruitment agencies and job boards for persons with disabilities, to increase promotion of employment opportunities in the disability community. Human Resources,

Diversity, Accessibility, Equity, and Inclusion (DAEI) team

Ongoing, with annual reviews
Ensure that employee accessibility and accommodation requests are addressed and reviewed on a regular basis, upon request by employees, and during annual performance reviews. Human Resources Ongoing required, with annual reviews
Ensure that individual accommodation plans including emergency and evacuation procedures are in place for employees who request support. Human Resources June 2023
Ensure NAC DEI strategy and initiatives related to “equity-seeking groups” clearly define and describe persons with disabilities as part of such initiatives. DAEI, Accessibility Advisory Committee (AAC) June 2023
Ensure emergency floor wardens and emergency response teams review and are aware of individual accommodation plans for individuals requesting support during emergencies or evacuations. Health & Safety Coordinator, HR,


Emergency Response Team

June 2023

Information and Communication Technologies (ICT)

The National Arts Centre is committed to making information and communications accessible to persons with disabilities. This includes a commitment to ensuring both print and online information is accessible to employees and the public, including emergency and safety information and website content. The NAC is also committed to making every effort to provide information in alternate formats requested by people with disabilities.

Accessibility Goal Action Owner Target Completion Date
Provide resources to ensure that all National Arts Centre content creators have access and training regarding how to create information in accessible formats (for example, accessible Word and PowerPoint documents) and with accessible content (for example, clear language and appropriate terminology). IMS, Audience Engagement, DAEI March 2023
Publish the NAC Accessibility Policy and Accessibility Plan online, ensuring that each version meets the Web Content Accessibility Guidelines (WCAG) 2.1 AA-level success criteria (or the most recent version of WCAG that is available in both English and French). Digital Experiences and Design, AAC, DAEI December 2022 and 2025, with annual status updates, required
Ensure that the NAC website is reviewed and updated to meet Web Content Accessibility Guidelines (WCAG) 2.1 AA-level success criteria (or the most recent version of WCAG that is available in both English and French). Digital Experiences and Design, Information Management Systems, DAEI June 2024
Create accessible templates for common document formats (Word and PowerPoint) for NAC content creators.

Create an accessibility style guide and formatting checklist for use by NAC content creators.

Provide training where needed for NAC employees on use of accessibility style guide, formatting checklist, and accessible templates.

Digital Experiences and Design, Communications, DAEI March 2023
Ensure that the planning schedule for preparation and distribution of public documents includes adequate timing to create accessible content and format (particularly for public-facing documents such as annual reports, statements, and financial information). Communications, DAEI March 2023
Provide resources to ensure that National Arts Centre staff have access and training regarding the process to request and respond to employee and public requests for information in alternate formats. DAEI, Human Resources, Visitor Experience December 2022
Ensure that new employee and customer software purchases include accessibility requirements and apply where possible, ensuring accommodation procedures are in place to provide similar access where software accessibility is not possible. IM/IT, Finance, Senior Management Committee Ongoing, required
Ensure that closed captioning is available in public videos posted online, in the languages used in original content. Digital Experiences and Design Ongoing
Ensure that alt-text on images is available in public content posted online, in the languages used in original content. Digital Experiences and Design Ongoing
Ensure that described video is available where needed for pre-recorded public videos posted online, in the languages used in original content (not required for interviews or speech-to-camera videos). Digital Engagement, Artistic Disciplines, Translation Services, Communications June 2024

Ensure all scanned materials are provided to researchers or published with optical character recognition (OCR) in both official languages.

Exhibits and Archives, Digital Experiences and Design, DAEI December 2023
Redesign the Resource sections of the ArtsAlive website to ensure accessibility for PDF documents, images, audio, and video content. Digital Engagement, Arts Alive March 2024

Information and Communication (other than ICT)

National Arts Centre management and staff are committed to maintaining and reviewing the NAC Accessibility Policy and Accessibility Plan annually. Reviewing the documents annually will help ensure that the NAC continues to work towards greater accessibility, diversity, and inclusion and accomplishes its accessibility goals as planned. It also enables the organization to produce accurate and informative accessibility progress reports when required.

In addition, any National Arts Centre policies that present barriers to accessibility, diversity, and inclusion will be revised to remove identified barriers.


Accessibility Goal Action Owner Target Completion Date
Ensure that the National Arts Centre Statement of Commitment to Accessibility is shared broadly within the organization and made available to the public. DAEI, AAC December 2022
Ensure that current facility emergency evacuation plans are in place and available in an accessible format for both employees and members of the public. Operations, Health, and Safety March 2023
Review existing NAC policies and procedures with an accessibility, diversity and inclusion lens and develop and implement action plans to address identified barriers. DAEI, AAC December 2023
Review the NAC Accessibility Plan and status of accessibility goals annually. DAEI, AAC Annually, required
Update the NAC Accessibility Plan minimum of every three years and notify the ACA regulator when updated accessibility plans are published. DAEI, AAC December 2022, 2025, required
Provide ACA progress reports based on stated deadlines in the ACA. Notify the ACA regulator when updated accessibility progress reports are published. DAEI Annually, in interim years to Plan updates, 2023, 2024, required


The National Arts Centre is committed to ensuring that its employees and volunteers receive training on NAC accessibility policies and procedures. Refresher training is provided when changes are made to accessibility legislation or to NAC accessibility policies and procedures.

Accessibility Goal Action Owner Target Completion Date
Provide training resources for NAC content creators regarding how to create accessible information and communication. Audience Engagement, DAEI December 2022
Provide customer service training incorporating accessibility and accommodation information, including training on NAC assistive devices, to new customer service employees. Human Resources, Visitor Experience, DAEI Ongoing, during onboarding period for new employees
Provide managers and HR team members with training to communicate with employees to help develop and maintain effective individual accommodation plans and emergency and evacuation procedures. Human Resources June 2023
Develop an updated NAC Volunteer Manual and Ushers’ Manual to incorporate new policies and procedures, best practices, plain language, and accessible format. Visitor Experience December 2022
Review NAC team responsibilities and requirements to provide mental health first aid training to designated employees as needed. Health and Safety, Facilities, Visitor Experience June 2023
Develop and provide employee training to help increase sensitivity and awareness of barriers, appropriate language use, the need for inclusion, unconscious bias, and other content related to attitudinal barriers. DAEI, HR, AAC December 2023
Provide “lunch and learn” sessions on accessibility and DEI topics (for example, training on use of various accessibility resources; introduction of new accessibility features; inclusive communication and interviewing practices; planning accessible meetings or community events; presentations by guest speakers with lived experience). DAEI, AAC Ongoing
Provide opportunities for employees to participate in training events, webinars, and conferences, to increase knowledge about accessibility resources and best practices, and to increase networking opportunities with disability arts organizations (for example, Arts and Disability Ireland’s webinars and annual conference, the Kennedy Center’s Leadership Exchange in Arts and Disability conference, Tangled Art + Disability’s Cripping the Arts annual event, Dance and Disability events, National access Arts Centre in Calgary, H’art Centre in Kingston, Propeller Dance professional development opportunities). Senior Management Committee, DAEI, AAC Ongoing
Ensure accessibility training is part of regular Arts Alive professional development for teaching artists, for both in-person and virtual events. DAEI, Arts Alive, Music Department Ongoing

Design and Delivery of Programs and Services

The National Arts Centre is committed to providing its programs and services in a way that respects the dignity and independence of persons with disabilities. The NAC is also committed to ensuring that it provides people with disabilities with integrated and equitable services and access to our goods and services in the same place and in similar way as other members of the public.

Accessibility Goal Action Owner Target Completion Date
Provide resources to all NAC program designers and developers regarding how to create and deliver accessible programs, services, and events (for example, accessible meetings, community consultation and engagement, procurement, marketing, and promotion). Communications, Audience Engagement December 2022
Create and maintain an Accessibility Resources folder on Teams for all NAC departments. DAEI, AAC January 2023
Coordinate with NAC departments and collaborate with disability arts organizations and contacts to develop, promote, and deliver National AccessAbility Week activities and awareness events annually. DAEI, AAC, Communication, Audience Engagement Ongoing, with program delivery annually, during National AccessAbility Week, required
Ensure equity and accessibility in pricing of accessible seating for NAC-hosted events. Visitor Engagement Ongoing
Broaden and clarify criteria for those eligible for accessible programs and services; clarify descriptions of services available; increase marketing, promotion, and training to ensure greater awareness of accessible programs and services available. Visitor Engagement, Visitor Experience June 2023
Follow up, where possible, on previous research results to address areas of inequity and areas rated lower for inclusion (for example, diversity of voices, perspectives, experiences, and abilities on and off the stage); set measurable goals and objectives to improve areas of concern. DAEI, Senior Management Ongoing
Include accommodation request information and commitment to accessibility in content for visiting performers and companies, school visits, and event information and ticket sales (online, at box office). DAEI, AAC, Health & Safety, Audience Engagement, Visitor Experience December 2022
Ensure that the NAC website Accessibility page (and other online content, where appropriate) is updated regularly to include current, accurate information. Audience Engagement, Digital Engagement, DAEI Ongoing
Develop pre-assessment and post-event feedback tools to help identify, remove, and prevent accessibility barriers. Production, Artistic Disciplines, DAEI,

Visitor Experience

December 2023
Develop and share checklists and resources to address common accommodation requests where accessibility currently is not in place for performers or patrons. Production, Artistic Disciplines, DAEI, Visitor Experience December 2023
Review fellowships and funding programs (for example, ThisGen Fellowship, National Creation Fund) to identify and remove barriers, to ensure programs are as accessible as possible. Artistic Disciplines, Creation Fund Ongoing
When developing performances or events, ensure that teams are considering accessibility at the planning, budgeting, and design stages; engage with the community to offer more inclusive performances and events (for example, delivering relaxed performances; working with Deaf, disabled, or neurodiverse performers and artists; providing tactile information and exhibits in public spaces; delivering additional performances with ASL and QSL interpreters; ensuring accessibility of production, scripts, stages, and effects; increasing promotion and marketing of accessibility features and awareness of how to make accommodation requests). Artistic Disciplines,

Creation Fund, DAEI, AAC

Ensure that all new and existing teacher resources on the ArtsAlive website meet WCAG accessibility standards within the next two years. Make accessibility part of the standard resource development and evaluation process for Arts Alive. Digital Experiences and Design, Arts Alive December 2024
Include accessibility feedback and accommodation requests as part of ongoing front-of-house reports. Visitor Experience, DAEI Ongoing
Ensure accessible emergency and safety information for patrons is available; ensure that information on emergency evacuation procedures for persons with disabilities is provided on the Accessibility page; ensure that Visitor Experience team members are trained in how to provide emergency evacuation support for persons with disabilities. Visitor Experience June 2023

Procurement of Goods, Services, and Facilities

The NAC is committed to ensuring that, wherever possible, accessibility of goods, services, and facilities is considering when procuring items and services. Accessibility requirements will be included in NAC NFPs, service agreements, and other documents related to procurement.

Accessibility Goal Action Owner Target Completion Date
Review NAC legal agreements regarding procurement of accessible goods, services, and facilities and incorporate wording on accessibility requirements into NAC agreements. Finance Department December 2022, required
Ensure managers and RFP developers and assessors understand how to describe and assess accessibility requirements related to procurement of goods, services, and facilities. Finance, DAEI, AAC December 2022
Add questions or requirement options to production riders to help ensure that Production and other NAC teams are trained and provided with resources to create thorough risk assessments that include accessibility and other DEI areas (for example, understanding and knowing in advance areas of concern and knowing when and how best to communicate to production team, performers, and patrons). Artistic Disciplines, DAEI, Finance December 2023
Review requirements and policies related to Union hiring practices and accessibility and inclusion for crews and performers. HR, DAEI Ongoing
Ensure new CRM, Finance, Payroll, HR, SharePoint, Teams, and other employee communication systems are accessible and meet WCAG standards; ensure staff are aware of and trained in accessibility features available. Senior Management Committee, Information Management Systems, DAEI Ongoing
Clarify and document expectations for NAC partners regarding accessibility of partner-produced events across the country. Confirm contract language to ensure accessibility where possible. DAEI, Artistic Disciplines, Creation Fund, Arts Alive December 2023

Built Environment

The NAC is committed to ensuring that, wherever possible, newly constructed or redeveloped built environments are designed in a way that takes into consideration the prevention or removal of barriers.

Accessibility Goal Action Owner Target Completion Date
Improve wayfinding and signage to create a more accessible patron experience. Visitor Experience,

Communication                                                                         Facilities

June 2023
Ensure that TTY (tele-typewriter) and telephone relay services are available, and that staff are trained on use of hardware and software and how to respond to requests for TTY use. Visitor Experience, IM /IT December 2023
Install tactile attention indicators for walking surfaces (TWSIs) where the design of artwork in public spaces might present a hazard. Visitor Experience, Facilities June 2023
Work towards creating an accessible environment in all public, backstage or performances areas and employee spaces (for example, assistive hearing devices and support in all theatres, accessible seating and wheelchair accessibility in all spaces, accessible elevators, and washrooms). Facilities, Visitor Experience, HR, DAEI Ongoing
Review the September 2022 Accessibility Simplified audit report of the NAC built and landscape environments; develop a plan to address items identified as accessibility priorities (particularly remedial actions that impact the safety of building users). Facilities, Operations, DAEI December 2023


The NAC is committed to ensuring that any transportation it manages or controls will be accessible, upon request. Currently, management of transportation services is not an NAC area of operation.

Accessibility Goal Action Owner Target Completion Date
N/A with current services; however, the NAC is committed to ensuring that any transportation it manages or controls will be accessible, upon request. Visitor Experience Ongoing



In 2021, the NAC Visitor Experience team initiated research and consultation efforts regarding how best to increase accessibility and inclusion at the NAC. Several priorities were established, including:

  • Reviewing and ensuring compliance with the Accessible Canada Act;
  • Assessing internal accessibility awareness (through surveys, interviews, and other feedback methods);
  • Reviewing and updating NAC accessibility policies, plans, and procedures;
  • Training NAC employees and volunteers;
  • Increasing collaboration with arts and culture organizations, disability organizations, and with disabled performers and artists; and
  • Increasing outreach and engagement with the broader disability community.

An external accessibility organization (AIM for Inclusion) was engaged to assist with an NAC gap analysis review, documentation of ACA and accessibility policies and procedures, development of ACA and accessibility training content, and creation of an Accessibility Plan that included interviews and consultation with NAC department representatives and individuals with lived experience.

National Arts Centre Accessibility Advisory Committee

The NAC formed an Accessibility Advisory Committee (AAC), with broad representation of NAC departments and stakeholders. The Committee is responsible for providing guidance to NAC management and teams helping to ensure that the NAC meets all ACA compliance requirements.

An AAC Terms of Reference was created and all AAC members received training on a range of topics, including:

  • The Accessible Canada Act and NAC compliance requirements;
  • The roles and responsibilities of AAC members;
  • The goals and process required to create an Accessibility Plan;
  • General accessibility awareness regarding how to identify, remove, and prevent barriers; and
  • How to communicate effectively and respectfully with persons with disabilities.

In addition to helping ensure ACA compliance, some other key activities of the AAC include the following:

  • Help identify accessibility barriers and provide recommendations to remove and prevent barriers to accessibility;
  • Help ensure ongoing engagement and consultation with persons with disabilities;
  • Prepare and approve accessibility plans and progress reports by required ACA deadlines; and
  • Promote and model the importance of accessibility and inclusion within the NAC.

Stakeholder Interviews and Consultations

Over twenty interviews with National Arts Centre department representatives and team members took place remotely. The NAC Visitor Experience team provided administrative support to identify contacts and arrange a schedule for remote interviews that took place during November and December 2021. In-person interviews did not take place due to COVID-19 restrictions.

Additional interviews were held in March through October 2022 with individuals with lived experience (including employees, volunteers, patrons, and community members who experience accessibility barriers or who self-identified as Deaf, disabled, or neurodiverse). Various NAC team members provided outreach to known performers, patrons, and community contacts. AIM for Inclusion then contacted individuals who provided permission to be interviewed to discuss barriers and lived experiences related to accessing NAC events, facilities, and opportunities.

With annual progress report reviews and subsequent Accessibility Plan development, the NAC will continue to engage the broader community and incorporate feedback from individuals with lived experience.

Core interview questions for employees, stakeholders, and individuals with lived experience were included in interviews, with follow-up and open-ended discussion available with all interview participants.

Consultation input has been incorporated in this Plan as specific goals and objectives assigned to NAC departments. Specific goals include both NAC department owners and target dates (where appropriate) or a commitment to ongoing review and maintenance of goals (where appropriate).

Document Review Process

Numerous National Arts Centre policies and procedures were reviewed as part of the informal gap analysis process.

A further detailed review of all NAC policies is planned, to ensure that all NAC policies are accessible, inclusive, and accurate.

Policies and procedures will also be reviewed for accessible format, for both publicly available policies and for content required or requested in alternate formats by employees.

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