The National Arts Centre (NAC) is strongly committed to being a leader and innovator in each of the performing arts fields in which it works just as it is committed to protecting the personal information you provide when you buy tickets to any of the NAC's performances, subscribe to a series of performances, subscribe to the NAC's various newsletters, enroll in its educational and outreach programs or make a donation.
The personal information that you voluntarily provide to the National Arts Centre is protected under the provisions of Canada's Privacy Act. The NAC will only collect personal information which is related to its operating programs and activities. Depending on the nature of the transaction, the NAC may collect information such as your name, address (post and electronic), telephone number and payment information related to ticket purchases, subscriptions, donations, newsletters and information mailings. The NAC may also collect demographic information such as your date of birth, gender and language preference for marketing and fundraising purposes. The NAC may also collect information about your browsing activities on the websites of the NAC and the Foundation, in the manner and subject to the limits set out below.
The NAC is committed to its relationship with its patrons and donors. As a patron and donor of the NAC, you can enjoy some of the following benefits,
The personal information which the NAC collects about you as a patron or donor may be aggregated, used and analyzed in various ways to improve the NAC’s effective stewardship of its relationship with you. The NAC may also use your information to:
The NAC may also use your personal information for other purposes as permitted under the Privacy Act and/or required by law. Subscribers' personal information is protected under the provisions of the Privacy Act and is stored in Personal Information Bank number: NAC PPU 010.
Your personal information is not shared, rented, exchanged or otherwise disclosed to any outside third party except where authorized and or required by law and as detailed in this Privacy Notice.
The National Arts Centre uses external services and suppliers to assist it in various functions such as financial and IT services, processing ticket transactions and data storage, processing and analytics. Through agreements with these partners and their commitment to protect your privacy, please know that your information is managed with the same level of sensitivity as applied by the NAC itself. A confidentiality clause that describes what type of information is being shared and for what purpose is incorporated in the contracts.
The NAC may use cloud-based services to store or process your information. Those services may transmit your information through or store your information on servers located in the United States of America (USA). When located in the USA, your information will be subject to the Federal and State laws applicable where the server in question is located.
As a registered charity, the NAC created the National Arts Centre Foundation as an independent legal entity to manage its fundraising, sponsorship and donor stewardship, allowing the Centre to continue concentrating on its artistic vision. It is with the contribution of donors and sponsors that the NAC continues to fulfill its vibrant national mission. Therefore, it is reasonable to expect that the Corporation will share information it collects from its patrons with the Foundation, such as information about ticket purchases, subscriptions and demographic and contact information, in order to:
The NAC may also receive information from the Foundation about donors, which may include such information as the date of the last donation, and the donation level.
Software programs are used to monitor network traffic and to identify unauthorized attempts to upload or change information, or otherwise cause damage. When you visit the NAC website, these software programs automatically receive and temporarily store information supplied by your browser (for example, browser type and operating system) in our webserver logs. Some of the information automatically collected by our servers when you browse our website includes:
The NAC also uses standard internet usage information obtained through technology in the following ways:
Cookies are used to track how our visitors use this site, to determine sites previously visited, to improve the provision of services to patrons, or to facilitate the use of secure portions of this site. A cookie is a file that may be placed on your hard drive without your knowledge by a website to monitor your use of the site. Cookies are compiled into statistical information on traffic patterns and are used to assess and improve the efficiency of the site.
We use two types of cookies:
Please note that this tracking is not mandatory, and you are free to opt-out of this tracking by disabling or blocking cookies while visiting the NAC website. You can also opt out by contacting the NAC’s Privacy Officer, at the address below, to indicate that you do not wish to receive tailored services or offers arising from web tracking.
Google Analytics, a Web analytics service provided by Google Inc., helps to measure traffic patterns to, from, and within our public websites. This analytics measurement tool uses "session" and "persistent" cookies to collect standard Internet log information and to track visitor behaviour information in an anonymous form. Persistent cookies are stored on your computer and expire two years after your last visit to our websites. The information generated by the cookies about your use of the website (including your IP address, truncated to ensure your anonymity) is transmitted to Google. No personal, identifying information is recorded or provided to Google. This anonymous information is then used to evaluate visitors' use of the website and to compile statistical reports on Canada Site activity. The aggregate data and statistical reports are used only to help us make our site more useful to visitors and are made available only to Web managers and other designated staff who require this information to perform their duties.
Canada's National Arts Centre offers some of the most comprehensive and diverse programming for young artists and young audiences in the world. Through its educational and outreach programs the Centre inspires the young artistic enthusiasts of the country. The NAC will collect contact information on children over the age of 12 who participate in NAC programs, solely for identification purposes and to apprise them of other educational opportunities. Please note that a signature from the parent or guardian is required if the participant is under 18 years of age.
We are compliant with Canada’s Anti-Spam Legislation (CASL). Commercial Electronic Messages which are sent by the NAC and/or the NAC Foundation will be sent in accordance with the provisions of that legislation. If you are a subscriber to any of the NAC’s mailing lists, you may click here to manage your subscriptions.
If at any time you would like to access, correct or add to your personal information that we maintain, make a complaint regarding the management of your personal information or regarding our compliance with CASL, or be removed from any of our mailing or call centre lists for any of the NAC services, we encourage you to contact the Privacy Officer, at email@example.com , at the National Arts Centre, who will address your concerns, complaints and questions.
P.O. Box 1534, Station B, Ottawa, ON K1P 5W1
Carl Martin, 613-947-7000, ext. 560
or toll free at:
1-866-850-2787, ext 560
If we are unable to resolve a complaint regarding the management of your personal information in a satisfactory manner, you can contact the Office of the Privacy Commissioner of Canada, at www.privcom.gc.ca.