How to exchange your tickets

Change of plans? You can exchange your tickets for most NAC-presented shows until 9pm the day before the performance you cannot attend.

For all other events, please contact the NAC Box Office to determine whether exchanges are available. We cannot issue refunds or credits except in the case of a performance cancellation.

Single tickets

$5 per ticket exchange fee

A $5 per ticket exchange fee will be charged on all single ticket (non-subscription) exchanges. Single tickets for Broadway shows and non-NAC performances cannot be exchanged.

NAC subscription tickets

No exchange fee

As an NAC Subscriber, you can exchange your subscription tickets for an NAC Orchestra, Dance, Theatre or select NAC Presents events until 9 pm the day before the performance.

The exchange must be for another NAC subscription show within the current season.

Broadway subscription tickets

No exchange fee

Broadway subscribers may exchange their tickets to another performance of the same show. Single (non-subscription) tickets for Broadway shows cannot be exchanged.

Exchange by email or fax

  1. Write VOID on the tickets you wish to exchange.
  2. Send us the tickets you wish to exchange by email or fax. Include the name and date of the new event you wish to attend with your contact information and day/evening phone number.  

    Email: exchanges@nac-cna.ca
    Fax: 613-995-4343

We will cancel your original tickets and contact you to confirm the exchange has been completed. Your new tickets will either be emailed (e-ticket), mailed (if time permits), or held at the Box Office for pick up.

Exchange in person

Bring the ticket(s) you wish to exchange to the box office and we'll assist you in exchanging it for another performance.

If you have any questions prior to your visit, please call us 1-866-850-ARTS
Box Office hours and parking information

* Exchanges are subject to availability. If the performance for which you exchange your tickets is more expensive, you will be required to pay the difference. If it is less expensive, you will receive a credit voucher for the difference.

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