Ticket Reservations, Payments & Policies

Reserving Online

You must reserve tickets to attend student matinees and student open rehearsals.

To reserve, select the event you wish to attend by browsing events from the Education homepage. Complete the online reservation form and click "Reserve Now". Once we receive your order we will follow up by email or telephone to confirm your details and calculate pricing. We will then send you an invoice confirming the number of tickets ordered, performance date and time, amount payable, and a deadline by which you must remit payment.


Making Payment

Upon receipt of your order at the NAC, you will be sent an invoice confirming the number of tickets ordered, performance date and time, amount payable, and a deadline by which you must remit payment. Immediately upon receiving your invoice, please check that your order is correct. Please return one copy of your invoice with your payment. We will accept one method of payment only for the total amount, by credit card (American Express, VISA, MasterCard), money order or cheque. We cannot accept multiple forms of payment (e.g., more than one cheque per booking). If ordering from more than one artistic discipline, please make out a separate cheque per discipline. If you are subscribing to Théâtre français student matinees, please see the theatre program pages regarding payment. Cheques should be made payable to the National Arts Centre (HST registration 119051407RT). Tickets or a Letter of Admission will be mailed to you upon receipt of full payment. The NAC reserves the right to cancel any orders or release any tickets that have not been paid by the deadline.


Conditions of Sale

Seating policy: Arrive early!

General Seating: If you have been given a Letter of Admission, seating is general (i.e., there are no reserved seats; you will be seated on a first-come, first-served basis the day of the performance).

Assigned Seating: If you have been given individual tickets, please respect the assigned seat numbers. Tickets will be allocated in the order in which payment is received. Latecomers will be admitted (by NAC ushers) only at a suitable break in the performance.


Ticket Policy

National Arts Centre policy requires that every person have a ticket or a Letter of Admission in order to be admitted to a performance. This policy applies to everyone, including children and infants and also to adults accompanying groups to student matinees. A group consists of 10 students or more. The National Arts Centre reserves the right to limit the number of adults admitted to student matinees.


Cancellation / Refund Policy

All sales are final. Cancellations of tickets will not be accepted after the payment deadline indicated on your invoice. You will be liable for full payment. 

PLEASE NOTE: Tickets cannot be refunded or exchanged unless a performance is cancelled by the National Arts Centre or if school buses are cancelled by the school board due to inclement weather. Please ensure that numbers are correct before making the final payment. In the case of an event cancellation, you will have one year to redeem your tickets for a refund. 

The NAC is unable to refund or resell unused tickets due to student absences on the day of the performance.

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