NAC is extending performance and event cancellations and postponements until August 31

Frequently Asked Questions

Where can I find the Donors’ Circle Office?

The NAC Donors’ Circle is now located in the Canal Foyer of the NAC at 1 Elgin Street.

How do I update my credit card information?

Please call the Donors’ Circle office at (613) 947-7000 x 315 to speak to one of our representatives. For security reasons, please do not send credit card information by email or leave it by voicemail.

How do I purchase/exchange tickets to an upcoming NAC performance?

We are pleased to offer ticket purchase/exchange service to our Circles level donors ($1000+) and for our Emeritus Circle donors.

Circles level donors may purchase tickets by using the Contact us form. Please indicate the performance date, time and seating preference. A Donors’ Circle representative will contact you during regular business hours to complete your request.

Circles level donors may also exchange tickets up until the day before the performance that you are unable to attend for any NAC Orchestra, Dance and Theatre performances (some exceptions apply).

Exchanges are subject to availability and there are no service charges for our Circles levels donors ($1000+) and for our Emeritus Circle donors. Tickets must be exchanged for performances in the same season. If the performance for which you exchange your tickets is more expensive, you will be required to pay the difference.

Please send a detailed e-mail to donorscircle@nac-cna.ca or call us at (613) 947-7000 x355 (Monday to Friday 9 a.m. to 4:30 p.m.) Be sure to include the performance date for which you would like to exchange and your contact information (including day/evening phone number).

All other ticket purchases can be made via our website (link to Tickets & Events) or by calling TicketMaster at 1-888-991-2787. Subscription exchanges must be handled through the Subscription office at (613) 947-7000 ext.620 or exchanges@nac-cna.ca. Please visit Subscriber Benefits page on our website for more information.

I can’t make it to an upcoming NAC performance, can I donate my tickets for a tax receipt?

Patrons can donate their tickets, up until the day before the performance that you are unable to attend, for most NAC Orchestra, Dance or Theatre performances (some exceptions apply).

Please send a detailed e-mail to donorscircle@nac-cna.ca using the subject line “Donate my tickets”. . Be sure to include your contact information (including day/evening phone number).

We will cancel your tickets and mail you an official income tax receipt for charitable purposes for the value of the tickets.

Requests are handled Monday to Friday 9a.m. to 5p.m. If you require assistance outside of these hours, please contact the NAC Box Office at (613) 947-7000 ext. 280.

Can you tell me more about Free Donor Events?

We are pleased to offer a selection of open rehearsals and previews to our Donors’ Circle, Corporate Circle, and Emeritus Circle supporters. Eligibility is based on donor level:

Producers, Directors, Maestros, Playwrights and Emeritus ($1,000+) All events
Benefactors ($500+) 5 events
Sustainers ($250+) 3 events
Associates ($100+) 1 event

Exclusive donor events are announced in August of each year for the season ahead. Please check our website for more information on donor events.

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