September 21, 2021 update on live performances and events at the NAC.

NAC Terms of Service

Virtual event registration confirmation 

  • All orders must be completed and submitted online. When you are ready to submit your order form, please make sure that your valid email address is entered correctly.
  • Once you have completed and submitted your virtual event order form, you will receive an order confirmation email confirming we received your order and we will be in touch by email to coordinate. 
  • Please allow up to fourteen (14) business days between the receipt of your order and the anticipated date of the event. We recommend verifying your junk email box in case any of your virtual event email(s) are caught by spam filters. 
  • All events are pending availability of the artist(s).
  • Once a virtual event has been confirmed with the artist(s) and the school, an invoice will be emailed to you at the email address provided in the order form, confirming your event(s) date and time, the amount payable, and a payment due date.
  • You may receive additional information related to the event(s) for which you registered at the email address you provided on your virtual event order form.
  • The school is responsible to ensure that at least one member of staff is present and retains custody of the classroom throughout the entirety of the NAC teaching artist(s)’s visit / virtual event in question.


  • The participant agrees to indemnify and hold the National Arts Centre harmless from and against any and all claims for bodily injury or property damage in connection with or relating to any actions, claims, or demands by third parties, in short, to the extent that such actions, claims or demands are based upon the acts, defaults, or neglects of the participant or any of its agents. The National Arts Centre agrees to indemnify the participant mutually and in accordance with the terms of the participant’s indemnification of the National Arts Centre as articulated in this section.


  • The mail-in payment of the applicable fee for a virtual event should be received within the 30 days following the event at the latest.
  • If the participant has a previous unpaid balance, new registrations will not be accepted until the existing balance is paid in full. 
  • The fees may be subject to sales tax, value-added tax, or other taxes which will be charged to the participant in addition to the fees.

Payment process

  • The NAC will accept one (1) payment per invoice for the total amount indicated.
  • Mail-in cheques are the only accepted method of payment.
    • Payment should be made payable to National Arts Centre
    • Your payment(s) should include your invoice(s) number(s)​
    • Payment should be addressed to: 
      National Arts Centre 
      P.O. Box 1534, Stn B
      Ottawa, ON K1P 5W1

Conditions of sale

  • To complete a booking request, all customers must comply with the National Arts Centre’s Terms of Service outlined herein, and the Digital Access Policy.

Cancellation policy

  • All sales are final. 
  • Once an invoice has been issued by the NAC, booking cancellations will not be accepted for any reason and the participant will be liable for full payment. 
  • If you do not access the virtual event you purchased, you are still responsible for full payment and partial refunds will not be issued.
  • Bookings cannot be refunded or exchanged where a virtual event is cancelled by the National Arts Centre due to unforeseen circumstances including but not limited to the following circumstances:
    • Any cause beyond the NAC’s control, such as a software or hosting platform issue, an act or a decision by a public authority, popular uprising, strike, lockout or labour conflict (whether the Centre and/or the Artist is the object or not), epidemic (including the COVID pandemic), interruption or transportation delay, state of war or emergency, or any other cause beyond the control of the parties (collectively a “Force Majeure”).
    • In the event of a Force Majeure, the Centre may, by written notice, cancel this agreement without liability for repayment of booking fees and reschedule the virtual event within the school year currently in effect at the time of the cancellation.

Learning and engagement at Canada’s National Arts Centre is made possible through the support of many generous individuals and organizations from across the country. The Music Alive Program is made possible thanks to the leadership support of National Partner, The Azrieli Foundation, and Major Supporters, The Slaight Family Foundation and TD Bank Group. Thank you also to Grant and Alice Burton, Canada Life, A Donor-Advised Fund at the Community Foundation of Ottawa, Friends of the NAC Orchestra, Donors to the NAC Foundation's Future Fund, The Janice and Earle O’Born Fund for Artistic Excellence, and the donors and sponsors of the NAC’s National Youth and Education Trust, the primary resource for youth and education funding at the National Arts Centre.