Frequently Asked Questions
What is the NAC mailing address?
National Arts Centre
P.O. Box 1534, Stn B
What is the NAC street address?
National Arts Centre
53 Elgin Street, at Confederation Square
What are the NAC's main telephone numbers?
General: (613) 947-7000
Group sales: (613) 947-7000 ext. 634
Parking: (613) 947-7000 ext. 488
Lost and found: (613) 947-7000 ext. 666
On Stage Tonight Line and Rush Seats: (613) 947-7000 ext. 565
NAC Subscription: (613) 947-7000 ext. 620
Le Café: (613) 594-5127
For additional contacts visit the NAC Contact page.
What are the operating hours for the NAC Box Office?
Monday to Saturday: 10:00 to 9:00
Sunday and Holidays: When performances are scheduled the Box Office will open 2 hours prior to curtain time until 15 minutes after the beginning of the last performances.
What are the hours for Le Café?
11:30am to 4:30pm, Summer Hours, May 25-September 7
11:30am-2:00pm, Winter Hours, September 8-May 24
5:00pm to 9:00pm
Closes 11:00pm on show nights
*Sunday open dinner only for show nights
10:30am to 1:30pm
Telephone: (613) 594-5127
What are the hours of the Intermezzo Bar?
The Intermezzo Bar is open 1 hour prior to and during NAC performances in Southam Hall and the Theatre only. Non alcoholic and alcoholic drinks may be purchased. A selection of sandwiches and light meals may be purchased.
Where may I purchase NAC gift items?
The NAC does not sell NAC Orchestra recordings online at this time.
Patrons are invited to visit NACmusicbox.ca to stream high quality archival recordings by the NAC Orchestra for free.
What is the NAC's late-comers policy?
Latecomers will be permitted to reach their seats only during a suitable pause in the programme.
What is the policy for ticket exchanges and cancellations?
The exchange and cancellation policy for subscribers can be found on the subscriber benefits page.
Non subscribers must contact the NAC Box Office by phone at 947-7000 ext. 280 or in person.
What is the final cost for tickets?
Advertised ticket prices do not include applicable taxes. Tickets purchased online or by phone will be subject to standard processing and handling charges.
What do I do if I have lost my tickets?
If you are not a subscriber contact the Box Office by phone at (613) 947-7000 ext. 280 or in person.
If you are a subscriber simply call the Subscription Office at (613) 947-7000, extension 620 to obtain an entry pass, which will be held for you at the Box Office for pick up. If you realize that you no longer have your ticket only when you arrive for the performance, go directly to the Box Office to obtain your pass. In both cases you will be asked to show proof of identity.
Is there a Dress Code at the NAC?
There is no official dress code for the National Arts Centre.
When do I clap during orchestral performances?
- Count the number of movements of a piece indicated in the performance programme. If the piece has four movements, the performers will almost always pause in between movements. Once you have counted three pauses you can be quite sure that you're now listening to the finale.
- Wait for the rest of the audience to start the applause, then, join in! Your enthusiasm is always appreciated.
How do I access the NAC parking garage?
The underground parking entrances are located on Elgin (at corner the corner of Slater) and on Albert Street.
What are the hours for NAC parking garage?
Monday to Friday: 6:00 to Midnight
Saturday: 7:30 to 1:00
Sunday: Open 2 hours before curtain until the end of the last performance.
Height restriction: 6’4” (1.93 metres)
Parking Rates (Tax included):
- Enter before 16:00 : $3.00 per half hour ($18.00 maximum)
- Enter after 16:00 : $3.00 per half hour ($11.00 maximum)
- 24 hour period : $3.00 per half hour ($20.00 maximum)
- Weekend Rates: $3.00 per half hour ($11.00 maximum)
- Meter Rate: $1.00 per 10 min.
- Monthly Rate: $240.00
If you have any questions with regard to this change, please feel free to contact us by phone at (613) 947-7000, extension 488, by fax at (613) 947-3934 or by email at email@example.com.
Where else can I park my car?
Additional indoor parking is available at:
- Rideau Centre: Access from Nicholas Street across from the Novotel Hotel
- World Exchange Plaza: 45 O'Connor Street across from Metcalfe Street or Queen
- Ottawa City Hall: 111 Lisgar Street access from the south side of Laurier Avenue or from Elgin Street between the Court House and the heritage building.
- Impark lot on Albert Street behind the government building on Elgin Street.
- Surface parking lot behind Friday's restaurant at Elgin Street and Laurier Avenue.
Parking at and around the NAC (PDF, 79k)
Parking for large vehicles (PDF, 1.49 mb)
Does the NAC loan props and instruments?
The National Arts Centre does not rent or lend its props or musical instruments to the public. The National Arts Centre does not offer a musical instrument repair service.
How may I volunteer with the NAC?
If you would like to volunteer with the National Arts Centre please contact Human Resources at firstname.lastname@example.org.
If you would like to volunteer with the NAC Orchestra please leave a message with the NACO Association at (613) 947-7000 ext. 590.
What is the procedure for auditions?
Auditions for the National Arts Centre Orchestra are posted on online as positions become available.
General auditions for English Theatre are held approximately once a year and are only open to residents of the National Capital Region. The NAC English Theatre only auditions actors living outside the National Capital Region for specific productions if and when required.
Photos and resumes can be sent year round to:
NAC English Theatre
PO Box 1534, Station B.
Does the NAC provide a baby-sitting service?
The National Arts Centre does not offer a baby-sitting service. Patrons can be reached during performances. Leave the Foyer phone number, (613) 947-7000 ext. 682, and seat location with anyone who may need to call.
Who do I contact regarding services for patrons with disabilities?
For wheelchairs, backrests, opera glasses, booster seats and other special services, ask for Patron Services, (613) 947-7000 ext. 212.